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(More customer reviews)FYI: Hitachi purchased Tanaka Power Equipment Co., Tanaka manufactures Hitachi brand stringtrimmers. I called Tanaka prior to buying this trimmer and was told the Hitachi products are the same as Tanaka only in the Hitachi green wrapper.
Purchased June 18th from Amazon and thought I was getting a great deal on a great product. WRONG! Arrived in about 10 days ready to go, just add fuel and stringline. Used twice, about an hour each time without problems, starts easy but not near the power I thought it would have. On third use (Aug 28) after about 20 minutes of use it just was not cutting with any authority. Shut it down to check it out and found the engine had came lose from the shaft and the housing had cracked almost all the way around! (This might explain the tremors I had in my left arm after previous uses. Never had this issue with any other trimmer I have used.) Trimmer was not dropped, bumped, banged or abused in anyway.
Prior to making the purchase I checked the website and they listed an authorized dealer/service center 20 miles away. Now that I need it they are no longer listed. Called Hitachi/Tanaka and the nearest service center is now 40 or 100 miles from my home. (Hitachi CS said 40 miles/Tanaka CS said over 100). Option 2, ship it to Georgia at my expense. There is two Hitachi service centers in my area but Hitachi/Tanaka CS says they are not authorized to do repairs on outdoor power equipment. One local center I contacted told me to bring it in and if they could not repair it they would ship it in. Hitachi/Tanaka CS rep said they would not honor the warranty at this service center (not auth. to work on outdoor power equip). The CS people at Hitachi seemed as if this issue was more an interruption to there day than the purpose of there work and both (I spoke to two)
border-lined on RUDE. My guess is they deal with the same type of problem on a regular basis. It is ridiculous to think that a company as large as Hitachi would market a line of products before they can back them with service! I live in the Peoria, Il. area, not a major metropolis but a metro pop. around 300,000 and the yellow pages are full of small engine repair shops that work on all major mfg's products!
If you are considering a purchasing a Hitachi/Tanaka stringtrimmer or any other type of outdoor power equipment from this mfg., do your homework and make sure there is a service center close. Good Luck with that as I was told since this is a new line for them they are attempting to grow their network of dealers.
As for me, this is the 1st time I've been unhappy with an online transaction after many purchases. I shop Amazon regularly. Next time I'll spend the xtra $100 and buy a Stil at my local harware store and save the time and hassle. I'll never buy another Hitachi/Tanaka product of any type, can't trust the name and most certainly not the service. Also don't need the unhelpful Customer Service. They should change the Customer Service Dept. name and greeting to how about..."Customer Nonservice Dept., how can I irritate you and make your day worse?".
Do yourself a favor and buy another brand.
Click Here to see more reviews about: Hitachi CG22EABSLP 21.1cc 2 Stroke Gas Powered Curved Shaft Grass Trimmer (CARB Compliant)
From Hitachi, the CG22EABSLP Two-Stroke Gas Powered Curved Shaft Grass Trimmer features a commercial-grade engine, an extended-reach drive shaft, and a 4-inch head with a semi-automatic line dispenser. Use this CARB-compliant tool to trim around gardens, porches, or walkways. The lightweight trimmer features the S-Start system, an anti-vibration design, and PureFire low-emission two-stroke engine technology that reduces fumes.
Efficient, Low-Emission Engine with S-StartWhether you're cutting back grass, weeds, or light brush, a trimmer can only perform as well as the engine behind it. This Hitachi trimmer's 21 cc commercial-grade engine features PureFire low-emission two-stroke technology. Fewer fumes mean safer operation and less environmental impact. This design makes the trimmer CARB Tier III compliant for use in California.
In addition, this engine features Hitachi's S-Start system. This starting system reduces the amount of force necessary for pull starting, which reduces the amount of stress placed on your body.
Semi-Automatic Cutting Head Dispenses Line as You Need ItWith a semi-automatic cutting head, this trimmer dispenses line as you need it. The 4-inch head can hold up to 13 feet of .095-inch co-polymer cutting line and delivers a wide cutting swath.
The head is positioned at the end of a curved 54-inch drive shaft, which makes it easy for you to trim in tight spaces.
Lightweight, Anti-Vibration Design for User ComfortThe trimmer weighs 8.8 pounds when fully assembled--including the cutting head and safety guard. Its lightweight design aims to reduce operator fatigue and improve maneuverability. The trimmer also features an anti-vibration system and convenient D-style front handle for additional comfort.
For durability, a protective cover shields the fuel tank from wear and tear.
Warranty InformationThis Hitachi curved-shaft grass trimmer is backed by a seven-year consumer warranty. When used in non-rental commercial applications, the trimmer is covered by a two-year warranty. When used in rental applications, it is covered by a one-year warranty.
What's in the BoxHitachi CG22EABSLP curved-shaft grass trimmer with guard and cutting head.
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